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Faq Equine

Frequently Asked Questions

A: We offer a 3-5 day service for £5.99. We do always try to get orders sent out as fast as possible to make sure your online shopping experience is a quick and efficient one, usually orders are processed within 48 hours but during busy periods orders can take longer. If there are any delays with your order we shall let you know as soon as possible!
A: Selwood deliver to the UK, Ireland, Europe, USA, Australia and New Zealand. For all European deliveries we use Interlink Express, normally delivery takes up to 2 working days from when it is dispatched to reach most of Europe. European delivery is £9.99. For the USA, New Zealand and Australia we use FedEx delivery. To the US shipping is £19.99 and takes about 5 days for delivery. Australian and New Zealand delivery takes approximately 7 days to reach customers and costs £49.99.
A: Your personal details are 100% safe when shopping with Selwood, we don't safe any payment details so your payment is totally safe and protected. We use Sagepay which is the leading payment system for online shopping or if you prefer you can use Paypal! We accept all major credit or debit cards, if you wish to pay with American Express you can do so via paypal. Unfortunately we can't accept laser.
A: If you wish to return your items for a refund this isn't a problem. We give you 7 days from the date you receive your order for a full refund. A returns form will be enclosed within your order and please make sure you fill it out with all details so we can process your refund as quickly as possible for you! The returns postage is at your own cost.
A: If you want to return items for an exchange this is also fine. For all exchanges you have 30 days from the date the goods are delivered to you, to return to us and swap items. Please fill out the returns form stating exactly what you would like to exchange for and we shall process this for you. Exchanges normally take 3-5 working days to be processed and returned to you. Please note all returns postage is at the customers own cost and for exchanges we shall contact you once your order is done to take a payment to cover the delivery charge back to yourselves.
A: If you think your item is faulty then please contact us as we don't like any customers to be disappointed with their products. Despite stocking top quality brands, occasionally faults do occur and we wish to get them sorted as quickly as possible for you. Please email us at info@selwood.com and if possible include any images of the faulty items so we can assist you as best as possible. You can also give us a call in the office on 01284 852244 and we can help you. If you purchased from ourselves at a trade show and think your item may be faulty then please do send us an email and we shall help you!
A: We are not just online we do also have a small concept store just outside of Bury St Edmunds where you are more than welcome to come in and try on whatever you would like! Please just give us a call on 01284 852244 prior to coming down so we can ensure someone is here to help you. We are open Monday-Friday, 9am-4pm.
A: Please follow this link to our sponsorship page http://www.selwoodequine.com/sponsorship/ On this page you can register your details and you will be notified as soon as the application scheme re-opens in early 2014. As a thank you for registering with us you will receive a discount code once you've signed up. Full applications will begin again in early 2015, and anyone signed up will get emailed as soon as this application process starts.
A: Tattini sizes often confuse some customers! Tattini is done in UK sizes and please click here for our sizing guides. Tattini and Animo both tend to come up quite small so we do advise ordering one size up to your normal size, due to being Italian it is fitted clothing! For any help you need do give us a call on 01284 852244 or email info@selwood.com and we can help you work out sizes!
A: Of course! We love seeing our customers in person at shows and our stand team are always on hand to help you as much as possible. For all details of shows and dates please click here to see where we are!
A: As we deal with our manufacturers directly we are able to bring you the best clothing at affordable prices. If you find something we sell elsewhere cheaper than we will match the price and give you 10% of the difference back. Please send us an email to info@selwood.com with all the details of the cheaper product and we shall look into this for you.