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Playhouse Delivery

Selwood Playhouses work with a selection of couriers to ensure we can get your play equipment delivered to your home as quickly and safely as possibly. Due to the range of size and weight in our products we have to use numerous different couriers to ensure we can offer the best service for you, our customers. Many of our products are large and heavy so only a select number of specialist couriers are able to deliver them. This therefore means that delivery can be very costly due to the additional handling required to get them to you. We try to ensure delivery costs are kept as low as possible, whilst also ensuring we deliver to you as quickly as much as possible so you can build and use the playset!

delivery check

Check Delivery Prices

We have a delivery price checker on each and every product page. This is located just under the "add to cart" button, and is provided you you can check the delivery price of that item to your postcode, county or country. Prices can vary from product to product due to packaging size and weight differences. If you fee that a delivery price is incorrect, please contact us and we'll ensure we check for you

delivery confirmation

Order Confirmation

Once you have completed your order we'll send you an order confirmation email. This will have all your order details, including your address and contact details, plus the product(s) and prices paid. If there are any problems with your order confirmation please contact us as soon as possible as these are the details used by our courier company to contact and deliver to you.

delivery communication

Communication

There will normally be three points of communication from the point you place your order. Firstly, as mentioned above, you will receive an order confirmation email from us which will confirm your order has been successful. Secondly, for mainland UK deliveries you will get a call from our courier within 48 working hours (excluding Sat, Sun and Bank Holidays) to book a delivery day. We deliver most areas of the UK twice a week, on a postcode schedule. If you are located offshore then your order will be dispatched and you will be contacted by your local delivery depot to confirm the stock is ready and arrange a convenient day for delivery. Lastly, our delivery drivers try to call you on the day of delivery to confirm they are on their way. On the rare occasion this doesn't happen you will hear from the delivery driver when he arrives to deliver your playhouse.

delivery dispatch

Dispatch

Once you have completed and paid for your order in full a picking/dispatch request will be sent to our warehouse. Once the warehouse has contacted you (excluding offshore) the warehouse will pick and pack your order, load it onto the delivery truck ready to come to you. The products are pre-packaged in double or triple layer cardboard, glued and stapled at the ends. The boxes are also wrapped with two nylon bands to help secure the wood within the boxes. The majority orders for UK and Europe are dispatched from our main distribution centre in the UK.

delivery time

Delivery Time

Following a completed mainland UK order (including full payment) you're normally contacted by our couriers to book delivery within 48 working hours (excluding Sat, Sun and Bank Holidays). They will book a convenient delivery day when they contact you, which is normally 3-5 days later. On occasion, during peak periods this can be up to 14-21 days later. If you are unsure or require an item quickly we advise contacting us so we can check for you. Offshore orders are normally dispatched within 2-3 days, and are delivered throughout Europe within 14-21 days.

delivery home

Home Delivery

Our playhouses are normally delivered on a 12 tonne lorries, so if you have access restrictions please inform our couriers when they contact you to book the delivery day. The playhouses can measure up to 2.5m in length. Most playhouses packages are about 30-50cm wide and vary in height. They are surprisingly small given how big your finished playhouse will be, but remember the weight of the boxes varies from 20kg to 100kg. When the driver(s) arrive they will offload the products for you and offer the POD for you to sign. Please Note: Whilst we make every effort to package our items as securely as possible, due to the weight of the wood the outer cardboard can arrive scuffed and occasionally ripped. This is not a problem as it is only there to protect the wood inside.

delivery tracking

Tracking

If you've not heard from us, or our couriers, and you require and update on the delivery progress please login to your customer account or email deliveries@selwood.com for a delivery update.