How to pay your pre-order / layby instalments

Purchasing a climbing frame or playset can be a considered purchase, that is why being able to spread the cost of this purchase via pre-ordering or utilising Layby is often a good choice. Here at Selwood, we provide an option whereby you can pay a 10% deposit upfront for your new playset and choose to either pay off your purchase in instalments or alternatively one lump sum at the end.

Placing the initial order for the climbing frame, playhouse or accessories is a task that is easily enough completed, but we have on occasions had customers who have struggled to find how to pay their instalment payments through the website. This step by step guide will take you through the necessary steps to login to our website, access your pre-order / layby, view your outstanding balance and finally detail how to make an instalment or final payment.

IMPORTANT – If you would prefer to pay your pre-order / layby instalment over the telephone you can also do that. Click Here

Follow our easy steps

Step 1 – To pay an instalment payment for your pre-order / layby you would need to login to your online account. To do this you can either click the icon of the person in the top right corner, click on the ‘my account’ link located at the bottom of the website or alternatively, you could click here

You will be taken to a screen resembling the one pictured to the right. Here you will need to enter the email address you used when creating your original order and your password. Don’t worry if you have forgotten your password, you can always use the forgotten password link which is located to the left of the login button. Our system will then ask for your email address and a password reset email will be sent through to your email account.


Step 2 – Once you have managed to login you will need to select the Pre-Order (Layaway) Orders option (pictured right) from the menu. If you have logged in from a desktop machine then this menu will be located on the left-hand side of the screen. If you have logged in on a mobile device you would need to scroll down past your recent orders and account information section.

Step 3 – You should now see your pre-order on the screen. It will show you the order number, date of order, order total and payment remaining. Next you will need to access your order. To do this click on the view order link highlighted in light blue on the left-hand side.

Step 4 – The screen will reload and you will now be presented with details about your order including the billing and delivery addresses, delivery method and payment method. If you scroll down towards the bottom of the screen there will be a section labelled Pre-Order (Layaway) Payment Section. In here you will be able to see the amount outstanding and also a text-box where you can enter an amount that you would like to pay off as an instalment. Once you have entered the amount in the box click the blue coloured ‘pay installment’ button and you will be taken to our checkout screen where you can select which payment method you would like to use before checking out as usual.

We hope that this guide has proved helpful as you have attempted to make your instalment payment. If you are still struggling to complete your pre-order or layby instalment please feel free to contact one of our live chat operatives who would be happy to assist you with your technical problems.

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