Selwood Products - Children's Wooden Climbing Frames & Playhouses
Aftersales & Parts
Need Parts For Your climbing frame or playhouse? We try our best to supply all of our products in pristine condition, but unfortunately due to the number of parts, size and weight of the products, on some occasions, damage may occur during shipping or transportation. If this has happened to you then may we pass on our sincere apologies and assure you that we do understand your frustrations, and will do our best to rectify the situation as soon as possible.
Firstly, we request that you check all parts and, if necessary, make a list of any damaged or missing items. It may help to label/number the parts when checking them against the parts and hardware lists on the instructions.
Secondly, If you could please use the below link to complete your request and enable us to get the replacement parts to you as soon as possible. Completing this form is the most efficient method of claiming your parts because the list and all necessary information is sent directly to the relevant people and will be processed as a priority.
Delivery Information We understand having missing or damaged parts is frustrating. We try our best to pick, pack and dispatch all parts within a couple of days. However during these testing time our courier are being overwhelmed and having to reduce the expectations of some services. If your parts take a little longer to arrive please be patient and remember to thank the delivery driver when he/she arrives. Often assembly can be continued and parts added/swapped later when your replacements arrive. Thank you for your understanding.
© Copyright 2018. Selwood Products Ltd
