Parts & Aftersales Service
We try our best to supply all of our products in pristine condition. Unfortunately due to the number of parts, and size/weight of our products, on rare occasions damage may occur during shipping or transportation. If this has happened to you then may we pass on our sincere apologies and assure you that we do understand your frustrations, and will do our best to rectify the situation as soon as possible.
If you have a question regarding assembly or the boxes you have been delivered then we suggest you contact us using the chat button below. If you believe you have damaged or missing parts please review the information included below to ensure that we can help you as quickly and efficiently as possible.
Firstly, we request that you check ALL parts in your set and, if necessary, make a note on your manual, or a list of any damaged or missing items. It Is essential to inform us of the part numbers of the pieces you need.
Secondly, If you could please use the below link to complete your request and enable us to get the replacement parts to you as soon as possible. Completing this form is the most efficient method of claiming your parts because the list and all necessary information is sent directly to the relevant people and will be processed as a priority.